You'll receive an email within 24 hours of your trial lesson inviting you to book a package of tuition or contact us if you have any questions.
Clicking the link will take you through to a package page where you can choose either a 4/8 lesson core curriculum tuition package, or a 4/8 lesson specialised tuition package.
Simply choose which package you'd like and add it to your cart. You'll then be taken to a booking page where you can input your information, add any notes you may have for us or enter a discount code.
Please understand that our system is unable to reserve your teacher for you. To secure your teacher for the same time every week, make sure to schedule your lessons as soon as possible.
Once you have clicked 'Pay Now and Complete Order' you'll be taken through to a confirmation page. This page will also be sent to you as an email. It'll look like this:
Your certificate code is what you will input when scheduling your child's lessons. It allows you to keep track of how many lessons you have left in your package. Please make a note of this certificate code, or get in touch with us if you can't find it and we'll be happy to retrieve it for you.
Next you'll want to schedule your lessons. You can do this by either clicking the hyperlink text next to your certificate code, or the purple 'Schedule Lessons' button (as seen in the photo above). You'll be taken to a scheduling page that looks like this:
If you have used either of the links on the email/confirmation page, your certificate code will automatically be entered into the box at the top of the page. You'll be able to see how many lessons you have remaining in your package.
Please then confirm which teacher you would like to book your lessons with, confirm your time zone, then click 'View Calendar and Book Lesson'.
You'll then be taken to your teacher's calendar where you can view their availability for different days. Most teachers will allow you to book up to 60 days in advance, and with 24 hours minimum notice, but we allow teachers to choose what makes them feel comfortable.
When booking a package, many parents like to have their child's lessons at the same time each week. To do this, simply select the date you would like your child's first tuition lesson and the time you would like them to always be at, then select 'Choose This Time Recurringly'.
You'll then be able to select how often you would your lessons on this day and time, and how many lessons you would like to schedule. Then select 'Add Recurring Times' and your selected dates will appear to the right hand side of your teacher's calendar.
If your teacher is unavailable for any of your selected times/dates, the lesson will appear crossed out and in red (see below) - it will not be booked in and the lesson will not be deducted from your package.
Once you have selected the days and times you would like to book in, click continue to be taken to a booking page. If you choose a larger amount than you have in your package, you will be be taken to a payment page.
Alternatively, some parents like to choose different times each week to fit around a changing schedule. To do this, choose a date and time that works for you, then select 'Choose This Time & Add Another'. This will add the lesson you have already selected, then leave you on the same page to select another one.
We do recommend scheduling your lessons all in one go. This system does allow you to easily reschedule or cancel any lessons with a minimum of 24 hours' notice without charge if you later realise you can't attend.
Once you have chosen your lesson times, completed the booking form and confirmed the lessons, you'll be taken to the confirmation page for your soonest upcoming lesson. If you'd like to view the confirmation page for any of the other lessons you booked, you can click the relevant date link at the top.
On these confirmation pages you'll be able to do a number of things:
- View the lesson information (date, time, Zoom link, name of teacher and price)
- Cancel or reschedule the lesson
- Add it to your calendar
- Register for an account - this will allow you to log in at any time to view/edit all of your upcoming lessons and packages
- Schedule another appointment
You'll also receive a confirmation email that looks like this:
If you have no more lessons scheduled or you have reached the end of your package, you will receive an email inviting you to book another package or schedule your remaining lessons. When your package ends, you'll be sent a report from your child's teacher detailing what was covered in the package lessons, what they excelled at, and what could be done to help them improve.
If you'd like to learn how to cancel and reschedule your lessons, click here.