We understand! Sometimes life just gets in the way and your plans are turned upside down. That's why we've made it much easier for you to reschedule or cancel lessons that just aren't going to work for you anymore. Lessons cancelled with more than 24 hours' notice will be automatically added back to your package for you to schedule at a later date.
Please note that you must reschedule or cancel lessons at least 24 hours prior to their start time. Any lessons cancelled or rescheduled within 24 hours cannot be refunded as we must pay our teachers for their time and teaching preparation.
There are a few ways to reschedule/cancel your lessons!
In the confirmation email that you receive after booking your lessons, there is a link to cancel/reschedule your lessons. It'll take you to the same confirmation page you landed on straight after scheduling the lessons in the first place.
On the page, there are two buttons: 'Cancel' and 'Reschedule'. Use these to alter the lesson as you need. If you want to cancel/reschedule a different lesson, use the links at the top of the page to take you to the appropriate lesson. When you click 'Reschedule' you'll be taken to your teacher's calendar to choose a new date and time that works for you.
If you have added your tuition lessons to your calendar, you are able to use the calendar event to edit the lesson. Go to the calendar event, scroll down and you'll see the option to change your lesson.
Clicking this link will take you to the above page, where you can choose to either cancel or reschedule the lesson.
Logging in to Your Account
If you made an account after booking with us, you can log in to it at any time. This allows you to view all of your upcoming lessons, check how many lessons in your package you have left and bypass any form filling-in!
Contacting the Team/Your Teacher
If you'd like help with cancelling or rescheduling a lesson, you can talk to your teacher or the team. Email us at firstname.lastname@example.org or call us on 0203 176 4660. We can cancel/reschedule your tuition lesson on your behalf and help you find a new time.
After you have rescheduled you'll be taken to a confirmation page that looks like this:
Please be aware that cancelling or rescheduling a lesson will not change any calendar events you have created as this is not under our control - please delete the original calendar event and add the new one.
You'll also receive an email confirming the rescheduled lesson.